Read the BidOnMyTrip Customer FAQ

BidOnMyTrip.com is a membership based travel club that allows members to access hundreds of independent travel agents who can offer you money saving private offers. All this is done with one simple request.

1. Select a trip and submit for bids.
2. Agents bid on your trip. Agents have access to "unpublished" fares that are below lowest market price.
3. Traveler and Agent communicate, via Chat, email, phone for any additional details.
4. Traveler pays to agent for a successful bid.
5. Enjoy your travel.

Agents often have access to special rates or additional incentives (such as onboard credit, complimentary specialty dining, etc) which are not available when booking directly.  These perks can be related to agents being members of travel consortia, which are networks of affiliated travel agencies that offer collective buying power, or offered as part of group travel.

A little known secret in the travel/vacation industry is the existence of "hidden fares". The majority of cruise, tour, and resort operators do not allow their agents to publicly publish a fare that is lower than the fare shown on their website. This is called the "prevailing market rate".

As a result of this, you will find that all reputable online travel agencies show you the same price. While these agencies are not able to show you a lower price, they are able to offer you valuable benefits, such as on-board credits, dining certificates, etc. This is made possible because large agencies or travel consortiums often purchase vacations at a low cost in bulk, often paying a deposit on each cabin, room or slot. In most cases, the agency has locked in a price from months ago that is far below the current rate.

While these fares are not permitted to be shown online, they are available through a private offer which can be made by easily attained by selecting your desired trip and created a request on BidOnMyTrip.com.

A published fare is openly available for purchase by the general public. For example, an individual could call the cruise, tour or hotel operator, or check for prices online, and published fares will be immediately available for purchase. Hidden (unpublished) fares are an entirely different animal and are not something every traveler knows about.

If you call the cruise, tour or hotel operator looking for information concerning an unpublished fare you would be out of luck. Those fares are not offered for sale by the operator online or over the phone. These hidden fares are also known as private fares, consolidator fares, or wholesale fares. In fact, these hidden fares can be up 20 to 60 percent off the regular fare. 

There are many benefits to booking with a travel agent, from cost savings, to having an expert there to help guide you and plan your trip.

For one, they often have access to special rates or additional incentives (such as onboard credit, complimentary specialty dining, etc) which are not available when booking directly.  These perks can be related to agents being members of travel consortia, which are networks of affiliated travel agencies that offer collective buying power, or offered as part of group travel.  Quite often, group travel doesn’t mean you’re traveling as part of someone else’s event, it’s simply when a travel agency has a large number of travelers on a given sailing, at a certain hotel, etc, and is afforded special perks.  Outside of these arrangements, most cruise lines require, that in most cases, all advertised prices must be the same.  If you see a different rate between agencies, it’s very important to make sure you’re comparing apples to apples (are the stateroom categories exactly the same, does one price include airfare, are drinks included, etc).

Additionally, agents can sometimes save you money by keeping an eye out for price drops, and being aware of other incentives, such as a big discount by paying for a trip with a certain credit card, or other tricks they come across as they review numerous promotions and other updates each day.

Beyond the perks offered with your booking, another great reason to book with a travel agent is the service.  A good travel agent has personal experience with travel, but also gets great feedback from his or her clients so they’re continuously learning about different offerings.  This means that the agent can help get to know you, find out what you enjoy, what type of vacation you’re looking for, etc, and make recommendations based on the knowledge they’ve amassed. 

Finally, another great service agents provide is being your primary point of contact for your trip.  This can be a big factor, as your cruise may be much more than just a cruise.  You might need a car to get you to the airport, a flight to the city you’re cruising from, a hotel in that city, a rental car, restaurant reservations, your cruise, shore excursions, and more.  Your agent can not only make these arrangements, but if you need to make changes or get more information, you’ve got one person you can speak with that will help you with everything.

Only BidOnMyTrip.com offers you the ability to quickly and efficiently communicate with multiple independent travel agents. By using our marketplace, you will find not only the best deal, but also an agent who will go above and beyond to service your needs.

Marketplace prices are controlled by various factors making them normalized across all marketplaces. This also restricts them from being able to display any available special rates.

You can access your requests from My Request menu. You can see your all present and past request and each request details.

You can read or send messages for your bid requests to a agent via your requests Messages tab. You can also send receive messages via Chat option.

You will make payment after you accept an offer for your request. You will make payment directly to the agent whose bid you accepted. 

A request will expire if any of below conditions happened,

1. After 30 days if no action.
2. If customer closes.
3. If agent or customer mark as purchased.
4. 2 days before departure day.

While BidOnMyTrip will provide all information you need, actual cancellations request is handled by the booking agent directly. You can contact agent via phone, email, chat.

User profile help us to server you better. We use this information to provide you with better search results, pricing, and communication. Your profile also helps you to bid and complete your booking faster. 

While using BidOnMyTrip Services, we may ask you to provide us with certain personally identifiable information (“Personal Information”). Personal Information is information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to a particular individual or household.

We collect information from you both when you provide it voluntarily and also automatically when you use our Services.  We may also collect Personal Information from other sources, as described below.

We collect Personal Information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, provide us information on a web form, or over the telephone or online chat, update or add information to your account, when you otherwise correspond with us, engage or connect with us through one of our social media pages, or chat with a customer support specialist.   Please remember that any information that is disclosed in public comments, forums or other areas enabling other users to submit comments (“Forums”) becomes public information, is not maintained or treated as confidential, and you should exercise caution when deciding to disclose your Personal Information.

For further details, you can access our Privacy Policy

In addition, we also collect Personal Information about you from third parties in connection with our Services, including from the following sources:

• Service providers (including hosting providers and payment processors)
• Data analytics service providers
• Email, chat and other communications service providers
• Customer service providers
• Advertising providers
• Social media platforms
• Partners 

Security of your information is at forefront at BidOnMyTrip. We use latest secure internet communication method. We save all your information in encrypted format and only necessary information is used by our employees and team. We take every measure to make sure information is handled utmost sensitivity so you can do business with us without any concerns.

Your information is used only to conduct business and provide you best service. Our team and partners use your information in most secure and sensitive way.

We share non-Personal Information with third parties at our discretion. We do not sell Personal Information. In connection with our Services, we may share your Personal Information with certain third parties who we engage to help us run our business and perform the services, including under the following circumstances:   

∙  Software and service providers we use to manage and process your information (including hosting providers and payment processors).

∙  Affiliates, subsidiaries, and customers. 

∙  Web analytics providers who monitor and analyze the use of our Services (including Google Analytics). For more information about Google Analytics, please visit www.google.com/policies/privacy/partners. 

∙  Marketing service providers we use to communicate with you. 

For further details, you can access our Privacy Policy

Requirements for travel visas vary widely depending on your nationality and your destination. Unfortunately, we are unable to arrange visas on your behalf and would recommend talking to your selected travel agent and visiting the local embassy websites for the countries you will be visiting. If you do require a visa you can arrange them yourself or use the services of a travel agent or visa processing company.

US citizens can visit the U.S. Department of State website in order to review the most up to date travel advisories, visa and vaccination requirements.

One the things we cannot recommend highly enough is comprehensive travel insurance. While you may be focusing on lazy white beaches or thriling snow-bound ski holidays, one of the most important things to consider is whether or not that once-in-a-lifetime trip is protected. 

Travel Insurance should be at the top of your list, especially when booking an international holiday.  When you and your family have saved long and hard for that special trip,  you don’t want to be left out of pocket, should you have to cancel prior to departure, due to unexpected medical reasons. This is one of the benefits of having travel insurance.  

Some of the reasons why you may need travel insurance can include: 

• You or one of your party becomes ill or has an accident during the trip and requires medical attention. 
• Your baggage gets lost or stolen and you need to replace those items. 
• You might miss your onward flight due to airline delays. 
• A travel supplier unexpectedly goes insolvent and cannot meet their commitments to you. Whilest highly stressful, comprehensive travel insurance has benfits that may cover you for this. 
• We do recommend that you purchase travel insurance when making your first payment for your holiday so that you are protected immediately. In addition, any natural event out of your control (act of God), such as a storm or fire, that breaks out before you’ve purchased your insurance may mean that you’re too late to benefit from the cover. If you wish to take out optional cover such as Voluntary Cancellation, this is only able to be purchased within 48 hours of making your first holiday payment. 

BidOnMyTrip.com encourages you to request travel insurance as part of the trip request process. However, if you prefer, we have had a great experience working with TravelGuard by AIG. Whether you’re travelling with an elderly family member, going on a solo adventure or embarking on some family fun – we recommend that you are always covered. 

It's important that you receive the most accurate and up-to-date travel health information for the region you will be visiting. The only one qualified to provide you with this advice is your family physician or a specialist from a Travel Health clinic. 

Traveler's can visit the U.S. Department of State website in order to review the most up to date vaccination requirements.

Nevertheless this websites is no substitute for a personal consultation with a qualified medical professional.

BidOnMyTrip.com works with accredited and registered agents. Prior to signing up with us, we verify their business credentials and during their use of our site, we are continuously monitoring their reviews.  

You can contact any agent working on your request/bid via your request messages page as well as using chat option.

Follow these steps:

1.  Click Log In on the BidOnMyTrip.com landing page.
2.  Enter your registered email.
3.  Click Forgot Password?
   
4. You will see a notification that a reset password message has been sent to your email.
5. Check your email inbox and look for the reset password email from BidOnMyTrip.
6. Enter your new password twice in the page where you got redirected to. Your password must have alphanumeric characters. The strongest passwords are composed of small and capitalized letters with numbers. Click Submit.

Your address is used by BidOnMyTrip to assist you in getting state specific vacation discounts, to simplify the booking process for you and your traveling companions, and to help in completing your payment information. Only your related state and country is visible to agents. Your complete address is only visible to agents if you have made the decision to send that agent your personal details for booking your trip or making a needed payment for your trip. 

Remember that with BidOnMyTrip.com, only YOU can release private information to an agent.

You can add or edit addresses for future vacations.

To add and manage your addresses:

1. Go to Your Addresses from Manage Addresses in your profile.
   
2. Do one of the following:

• To add a new address, select Add New Address. 
• To edit an address, select the pencil to the right of the address you want to modify.

Prior to BidOnMyTrip, most travelers communicated their payment information information to their agents verbally and did not have a signed authorization. This commonly resulted in errors. In order to allow you to accurately send your payment details and authorize a payment to an agent, your payment method is securely stored by BidOnMyTrip.

Remember that with BidOnMyTrip.com, only YOU can release private information to an agent.

To manage payment methods:

1. In Your Account, select Manage Payment Methods.
   
2. Do one of the following:
   • To add a payment method, click on Add Payment Method.
   • To edit a payment method, click on the Pencil icon.
   • Follow the on-screen instructions.

Your current or past occupation and association memberships may provide you with added savings.

You can manage these in your Profile by going to Manage Traveler Discounts

You can sign out of your BidOnMyTrip.com account by selecting Log Out in the Account Details drop-down.